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Frequently asked questions

Customers' most frequent questions.

Shipping & Delivery

Where do you ship to?

We ship Australia-wide, and offer international shipping to selected countries. Shipping costs and delivery times are calculated at checkout.

How long does shipping take?
  • Australia: 2–7 business days depending on your location.
  • International: 7–21 business days.
    (Please note: delays may occur during peak periods or due to customs.)
Do you offer local pickup?

Yes! Our binders are stocked at House of Cards & Collectables in Haberfield, NSW if you’d prefer to shop in person.

What is your return/exchange policy?

If your binder arrives damaged or faulty, please contact us within 7 days of delivery at sales@oasisbinders.com.au. We’ll organise a replacement or refund. Unfortunately, we cannot offer returns for change of mind or custom orders.

About Products

Can I request a custom design?

We love working with collectors on custom engravings!
Email us at sales@oasisbinders.com.au with:

  • The design/artwork you’d like engraved
  • Binder size (9-pocket or 12-pocket)
  • Binder colour
  • Any extra details (text, placement, etc.)

    Please note: While we will always do our best, we can’t guarantee that every design request can be achieved due to engraving limitations.
Do you take pre-orders?

Yes! For upcoming binder designs and limited runs, we sometimes offer pre-orders. This guarantees your binder before launch. Pre-order dates and shipping timelines will always be listed on the product page.

What sizes do your binders come in?
  • 9-Pocket (360 cards)
  • 12-Pocket (480 cards)
    Both come with 40 archival-safe, acid-free, non-PVC side-loading pages.
What materials are used?

Our binders are made with high-quality PU leather covers and laser-engraved artwork.
For pages and internal build, we use Palms Off Gaming binder shells and pages — chosen for their durability and archival safety.

Are you officially affiliated with Pokémon or Palms Off Gaming?

No — Oasis Binders is an independent Australian small business.

  • We are not affiliated with, endorsed by, or sponsored by Pokémon, Nintendo, Game Freak, or The Pokémon Company.
  • We are also not affiliated with Palms Off Gaming. We simply use their binder shells and pages as our preferred base material, and customise them with our own original designs.
How do I care for my binder?
  • Store in a cool, dry place.
  • Wipe gently with a soft cloth to remove dust.
  • Avoid prolonged exposure to sunlight or moisture.

Do you take wholesale or bulk orders?

Yes! If you’re a store or event organiser interested in stocking Oasis Binders, please reach out to us at sales@oasisbinders.com.au for wholesale pricing.

Do you attend events & card shows?

Yes! Oasis Binders is active in the Australian TCG community, and you’ll often find us at local card shows, conventions, and events. Follow us on Instagram for the latest updates on where we’ll be showcasing and selling our binders.