Frequently asked questions
Customers' most frequent questions.
Shipping & Delivery
We ship Australia-wide, and offer international shipping to selected countries. Shipping costs and delivery times are calculated at checkout.
- Australia: 2–7 business days depending on your location.
- International: 7–21 business days.
(Please note: delays may occur during peak periods or due to customs.)
Yes! Our binders are stocked at House of Cards & Collectables in Haberfield, NSW if you’d prefer to shop in person.
If your binder arrives damaged or faulty, please contact us within 7 days of delivery at sales@oasisbinders.com.au. We’ll organise a replacement or refund. Unfortunately, we cannot offer returns for change of mind or custom orders.
About Products
We love working with collectors on custom engravings!
Email us at sales@oasisbinders.com.au with:
- The design/artwork you’d like engraved
- Binder size (9-pocket or 12-pocket)
- Binder colour
- Any extra details (text, placement, etc.)
Please note: While we will always do our best, we can’t guarantee that every design request can be achieved due to engraving limitations.
Yes! For upcoming binder designs and limited runs, we sometimes offer pre-orders. This guarantees your binder before launch. Pre-order dates and shipping timelines will always be listed on the product page.
- 9-Pocket (360 cards)
- 12-Pocket (480 cards)
Both come with 40 archival-safe, acid-free, non-PVC side-loading pages.
Our binders are made with high-quality PU leather covers and laser-engraved artwork.
For pages and internal build, we use Palms Off Gaming binder shells and pages — chosen for their durability and archival safety.
No — Oasis Binders is an independent Australian small business.
- We are not affiliated with, endorsed by, or sponsored by Pokémon, Nintendo, Game Freak, or The Pokémon Company.
- We are also not affiliated with Palms Off Gaming. We simply use their binder shells and pages as our preferred base material, and customise them with our own original designs.
- Store in a cool, dry place.
- Wipe gently with a soft cloth to remove dust.
- Avoid prolonged exposure to sunlight or moisture.
Yes! If you’re a store or event organiser interested in stocking Oasis Binders, please reach out to us at sales@oasisbinders.com.au for wholesale pricing.
Yes! Oasis Binders is active in the Australian TCG community, and you’ll often find us at local card shows, conventions, and events. Follow us on Instagram for the latest updates on where we’ll be showcasing and selling our binders.